Privacy Policy

Zurich Communication Academy is committed to protecting the privacy of individuals who visit our online platform and use our services. This privacy policy describes how we collect, use, share, and protect personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection law.

Information We Collect

We collect information to provide and improve our services. This includes information you provide directly to us, such as when you register for a course, sign up for updates, or contact us. This information may include identifiers and contact information. We also collect information automatically as you use our site. This may include technical data such as IP address, browser type, operating system, referring URLs, and information about your usage patterns on our platform, including pages visited and time spent. We may also collect information through cookies and similar tracking technologies as described below.

How We Use Information

We use the collected information for various purposes:

To provide, operate, and maintain our services, including delivering diction improvement courses, public speaking coaching, accent modification, business English clear speech training, presentation skills workshops, and communication skills enhancement programs.
To process transactions and manage your use of our services.
To communicate with you, respond to your inquiries, and provide customer support.
To improve and personalize your experience on our site.
To understand how our service is used and to analyze usage trends.
To detect, prevent, and address technical issues and security concerns.
To comply with legal obligations and protect our rights.

Legal Basis for Processing (Under GDPR)

We process your personal data based on the following legal grounds:

Your consent: We may process data if you have given specific consent for a particular purpose.
Performance of a contract: We process data when necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: We may process data based on our legitimate interests, provided these interests do not override your fundamental rights and freedoms. This includes interests in improving our services, marketing our services, and ensuring the security of our platform.
Legal obligation: We may process data when necessary to comply with a legal obligation.

Sharing of Information

We do not sell your personal data. We may share information with third parties only in the following circumstances:

With service providers and business partners who perform services on our behalf, such as hosting, analytics, payment processing, and customer service. These parties are contractually bound to process the data according to our instructions and in compliance with this policy and data protection laws.
In response to a legal request or obligation, such as a subpoena, court order, or government demand.
To protect our rights, property, or safety, and that of our users or the public.
In connection with a business transfer, such as a merger, acquisition, or sale of assets, where data may be transferred as part of the transaction.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Your Data Protection Rights (Under GDPR and other applicable laws)

Subject to certain conditions, you have the following rights regarding your personal data:

Right to access: You have the right to request access to your personal data.
Right to rectification: You have the right to request that inaccurate or incomplete data about you be corrected.
Right to erasure (Right to be forgotten): You have the right to request the deletion of your personal data under certain circumstances.
Right to restrict processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to withdraw consent: If processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide certain functionalities. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our site.

Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. When transferring data internationally, we take steps to ensure that your data is protected by implementing appropriate safeguards, such as standard contractual clauses or relying on adequacy decisions.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page, and the revised version will be effective immediately upon posting.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Zurich Communication Academy

45 Talstrasse

4th Floor

Zurich, Canton of Zurich, 8001
Switzerland